If something goes wrong,
here’s how we make it right.
Every FocusBlink order is produced and shipped by our U.S. fulfillment partner. Most orders arrive exactly as expected. When they don’t, this policy explains what’s covered, what isn’t, and how to reach out.
Refunds & replacements
If your order arrives damaged, misprinted, defective, or never arrives, we’ll work with you to replace it or refund you according to the guidelines below.
When you can file a claim
- • For misprinted, damaged, or defective items, you must contact us within 30 days of receiving the product.
- • For packages lost in transit, you must contact us no later than 30 days after the estimated delivery date.
- • Claims that are confirmed as an error on our side or our fulfillment partner’s side will be covered at our expense and are either replaced or fully refunded.
How to submit a claim
- • Email our support with your order number and a short description of the issue.
- • Include clear photos of the product, packaging, and any visible damage or misprint.
- • If the package appears lost, include tracking information or screenshots, if available.
We’ll review your case and let you know whether your claim is approved for a replacement or a refund. Approved replacements usually ship within 3 business days. Approved refunds are processed back to your original payment method within a few business days (actual posting time depends on your bank or card issuer).
When we can’t refund or replace
To keep things fair and sustainable, there are situations where we’re not able to offer a refund, credit, or replacement. Please read these carefully before placing your order.
If the shipping address you provide is considered insufficient or incorrect by the carrier and the shipment is returned, you will be responsible for the cost of reshipment, once we confirm an updated address with you.
We cannot refund orders that were shipped to an incorrect address provided at checkout.
If a shipment goes unclaimed and is returned to our fulfillment center, you will be responsible for the cost of reshipping the order. Unclaimed packages are not automatically refunded.
If you simply change your mind after receiving the product (e.g., you no longer want it or expected something different), we do not offer refunds by default. Because FocusBlink is a consumable product, we cannot restock returned items.
All international orders (including the UK and Australia) ship from the United States. Local customs authorities may charge duties, VAT, or import fees. These are the responsibility of the receiver.
If a package is returned or destroyed because customs fees were not paid, or for other customs-related reasons, we are generally unable to offer a refund. Please check your country’s import rules before ordering.
Once an order moves from “New” to “Accepted” status and our fulfillment team has begun preparing it, we cannot guarantee cancellation. If the product has already been prepared or packed, we are unable to cancel and refund the order.
For orders shipped via FedEx: if the carrier cannot deliver because the recipient is unreachable (incorrect address, missing or incorrect phone number, refusal or failure to pay duties/taxes, etc.), the shipment may be abandoned or destroyed. In such cases, we are unable to offer a refund, reshipment, or replacement.
We also cannot provide compensation for ad spend or creative costs if a product is discontinued, temporarily out of stock, or delayed in production.
Late or missing refunds
Once we approve a refund on our side, we submit it to your original payment method. From there, the timing is largely controlled by your bank or card issuer.
- • First, check your email for a refund confirmation from us.
- • Then, check with your bank or credit card company — it can take several business days before the refund is officially posted.
- • If you still don’t see your refund after this, contact us and we’ll help confirm the status on our side.
This policy is governed and interpreted in accordance with the English language, regardless of any translations provided for convenience. If you have any questions before ordering, please reach out — we’re happy to clarify how shipping, refunds, and replacements work.